Key Information Technology (IT) Job Positions

Information Technology (IT) continues to be an area of strong job prospects and growth through the country. In spite of record unemployment trained candidates can continue to find work in IT. So exactly what type of positions are in IT – let’s have a look at just a small portion of them:

Service Desk Analyst: The Service Desk (or Help Desk) is the first tier of end-user support at an organization. These analysts will ordinarily answer the phone calls or e-mail requests for users with a technology related issue or problem. Well-versed in the entire catalog of applications, the service desk analyst will work to rapidly solve problems. Problems that can’t be answered are sent to a Tier 2 analyst or to a developer or business analyst for further analysis.

Software Developer: When most people think of IT they think of computer programmers. These are the individuals who author the code and make computers “do” things. There’s a wide-variety of both platforms (UNIX, Windows etc.) and program languages (Java, Perl, C etc.) that are used. While software developers usually write code, they may also participate in program design, testing, and sustainment activities.

Business Analyst: Business Analysts handle understanding and transforming business user requirements. Usually they have a great deal of understanding of the underlying business function (i.e. Finance, Marketing etc.) and can review and recommend the technology choices available to assist and improve the business unit. They then transform the business requirements into technical terms using specifications. They often times specialize in a certain business area.

Database Administrator: These individuals are responsible for establishing and maintaining the databases that are used by software programs. Database Administrators (DBAs) may do the database design, implementation, and support of the underlying databases, which includes monitoring uptime and efficiency.

Network Administrator: Network Administrators build and maintain the networks that are used for computer applications, voice, e-mail etc. for a corporation. They need to maintain and monitor the network uptime and efficiency. Additionally they should provide for network security to guard key company assets.

System Administrator: The System Administrator is responsible for organizing and maintaining the server software and operating system (OS). Often these functions may be specialized according to the OS (i.e. Unix System Administrator). These individuals take care of sustaining system uptime, software upgrades, and performance.

Project Manager: Project Managers develop and administer detailed project scheduled that tell everyone the length of time an IT project will take and who’s needed to complete it. Many times, enterprises will use software methodologies that serve as the blueprint for different type of projects, and outline the needed deliverables. Project Managers may have a background in another IT discipline, however it’s not essential.

Management: Similar to other areas of an organization, IT will include layer(s) of management. Typically, the top of an IT group is called the CIO (Chief Information Officer) though this might not be the case for smaller sized organizations. Mid-level managers frequently have duties over certain areas such as Infrastructure, Business Systems, Development, or the Support Desk. Often times these individuals are folks who originally worked in those areas and worked up to an administration position.